Who do I call about my monthly direct debit payments?

Your finance provider is Close Brothers, they recommend that you contact them via the following channels –


Send them an email if:

  • You want to discuss an up and coming payment and your payment is over 7 days away, they will respond within 72 hours to help you with your query

Please send your emails to customerservicespf@closebrothers.com


If you need to change your direct debit details, you can register for a customer account with Close Brothers. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.


Please only call them if:

  • you’ve missed a payment
  • you want to discuss a payment that is due in the next 4 days


The phone number that you will need to call them on is 0333 321 8566