What happens if I miss a payment?

If you miss a payment, it’s important that you contact your credit provider as soon as possible. 

Please call Close Brothers on 0333 321 8566 (Open 9am – 5:30pm Monday to Friday (Closed Saturday and Sunday) or visit their online portal to make the missed payment. Please note, Close Brothers reserve the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

If you don’t pay a missed direct debit or continue to miss payments, your debt may be passed onto a debt collection agency. Should this happen, your credit score may be affected which may affect your ability to take out loans or other financial services in the future. If you do miss a payment, we will let you know through email, so it’s important you have access to the email address registered with your policy.

If you miss direct debits for your insurance, your policy may also be cancelled and you may be charged a cancellation administration fee as well as proportional premium for your time on cover. You will also lose any No Claim Discount you may have built up during your Darwin policy.


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