How do I make a complaint?

If you have a complaint about any aspect of the service you receive, please write to:

Complaints Manager

Darwin Insurance

C/O iGO4 Limited

iGO4 House,

Staniland Way,



Alternatively, you can email us at

If we cannot resolve the difference between us, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter, free of charge. Their address is:

Financial Ombudsman Service,

Exchange Tower,

Harbour Exchange Square,


E14 9GE

Their website is and their telephone number is 0800 0234567 or 0300 1239123. You can also visit the EU Online Dispute Resolution Platform at Full details of our complaints procedure are available on request.

Complaints which your insurer is required to resolve will be passed onto them by us. We’ll notify you when we do this.