How do I contact Darwin?

We have a number of ways for you to contact us. Please click here for all the options available to you.

There are a lot of ways that you can get in touch with us quickly and easily online, please see the options below:


Go to your Online Account

If you need to check something with your policy or make a change to your details, you can access your policy wording, documents and make changes via your Online Account. Any changes you make on your Online Account won’t be subject to the £25 policy change fee that applies for changes made over the phone.


Send us an email

You can get in touch with us by sending an email to with any questions that you might have about your policy. We aim to respond within 48 hours.


If you need to talk to someone, here is some helpful information:

You can contact us by telephone. We’re here 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am – 4pm Sundays and Bank Holidays. If you’d like to call, click here to go to our Contact Us page, where you’ll find all of the numbers you’ll need.


Claims queries

Should you need them, our claims line is here, 24 hours a day (just in case!). Please call us on 0345 2462089.


Direct Debit queries

If you pay monthly for your insurance, you will have a direct debit agreement set up with one of our finance providers.

Your finance provider is Close Brothers, if you need to make a payment on a missed direct debit or have any queries about your monthly instalments, please contact them directly (open 24 hours a day, seven days a week). Please call them on 0333 3218566. You can also log on or register to use the Close Brothers Premium Finance Online Portal.


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