If you’re already a Darwin customer, you can manage your policy in the ‘My Account’ section of our website. Here, you can view your policy documents as well as make certain changes to your policy with a reduced admin fee. If your policy is due for renewal you will also be able to view your renewal invitation and renew your policy for a further 12 months.
There are lots of helpful articles on our Help Centre, which cover various frequently asked questions.
We also have Chatbot to help with any other queries you may have.
Other ways of getting in touch:
If you need to speak to us about anything else that is not listed above, please contact us on 01733 300017.
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm
(Bank holidays may vary)
You can also send us an email with any questions you may have about your policy: contact@darwin-insurance.com.
If you are a Darwin customer who has purchased Green Flag breakdown cover (or you have a Darwin Platinum policy) and you have broken down, please call for assistance: 0800 400 600. (24 hours a day)
If you have any queries regarding your monthly direct debit payments, please call Close Brothers Premium Finance on 0333 321 8566
Monday – Friday: 8.30am – 6pm
Please see our dedicated Claims support page.
Darwin Car Insurance is arranged and administered by iGO4 Limited, who are responsible for resolving all complaints related to the service they provide. If you need to make a complaint, please call 01733 300017.
Opening Hours:
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm
(Bank holidays may vary)
You can also send an email to complaints@darwin-insurance.com
Or write to:
Complaints Manager
Darwin Insurance
C/O iGO4 Limited
iGO4 House
Staniland Way
Peterborough
PE4 6JT
At Darwin, we aim to provide exceptional service to our customers.
We're dedicated to building an inclusive environment and believe that everyone should be treated with respect and dignity. Nobody should be subjected to abuse, threats, discrimination or any other form of unacceptable behaviour.
While we recognise that customers may be stressed, upset or frustrated when they contact us, we will not tolerate unacceptable behaviour towards our staff.
Examples of unacceptable behaviour include, but are not limited to:
- Making threats towards our staff or business
- Behaving in a harassing or discriminatory way towards our staff
- Making abusive or offensive comments
- Using inappropriate or offensive language
- Making racist, sexist, homophobic or other discriminatory remarks
- Demanding a response or action within an unreasonable timeframe
- Insisting on speaking to a specific member of staff when that is not possible or appropriate
- Making unreasonable or excessive demands on the time and resources of our staff
How we manage unacceptable behaviour:
Before we make any decisions under this policy, we will conduct a thorough review of the situation and always consider the individual circumstances.
If we decide the behaviour is unacceptable, we will take action which may include, but is not limited to:
- Letting the customer know about our concerns
- Restricting how the customer can contact us
- Notifying the relevant public authorities and/or taking legal action
Making a complaint
If you're a customer and feel we haven't met your expectations, please contact us using the steps outlined in the 'complaints' section above.