Contact Us

If you’re already a Darwin customer, you can manage your policy in the ‘My Account’ section of our website. Here, you can view your policy documents as well as make certain changes to your policy with no admin fees. If your policy is due for renewal you will also be able to view your renewal invitation and renew your policy for a further 12 months.

Go to 'My Account'

There are lots of helpful articles on our Help Centre, which cover various frequently asked questions.

FAQs

We also have Chatbot to help with any other queries you may have.

Other ways of getting in touch:

General Enquiries

If you need to speak to us about anything else that is not listed above, please contact us on 01733 300017.
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm
(Bank holidays may vary)

You can also send us an email with any questions you may have about your policy: contact@darwin-insurance.com.

Breakdown Assistance

If you are a Darwin customer who has purchased Green Flag breakdown cover (or you have a Darwin Platinum policy) and you have broken down, please call for assistance: 0800 400 600. (24 hours a day)

Enquiries Regarding Monthly Instalments

If you have any queries regarding your monthly direct debit payments, please call Close Brothers Premium Finance on 0333 321 8566

Monday – Friday: 8.30am – 6pm

Claims Support

Please see our dedicated Claims support page.

Complaints

Darwin Car Insurance is arranged and administered by iGO4 Limited, who are responsible for resolving all complaints related to the service they provide. If you need to make a complaint, please call 01733 300017.

Opening Hours:
Monday – Friday: 8am – 8pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm
(Bank holidays may vary)

You can also send an email to complaints@darwin-insurance.com

Or write to:
Complaints Manager
Darwin Insurance
C/O iGO4 Limited
iGO4 House
Staniland Way
Peterborough
PE4 6JT