Contact Us

There are lots of different ways that you can get in touch with us, please see below:

If you’re already a Darwin customer, you can use manage your policy in the ‘My Account’ section of our website. Here, you can view your policy documents as well as make certain changes to your policy with no admin fees. Some changes will require you to call, which could incur a fee. If your policy is due for renewal you will also be able to view your renewal invitation and renew your policy for a further 12 months. Should you need to call, then please call us on 01733 300017.

Go to 'My Account'


You can also send us an email with any questions you may have about your policy. We have a dedicated team on hand to help and will answer your questions as soon as we can:

Email Us


Our frequently asked questions page on our Help Centre will help you answer some of your queries. If you can't find your answer on this page, don't worry, there are lots of helpful articles on our Help Centre to answer many different questions that you may have.



If you need to get in touch with us over the phone, it’ll be much quicker if you find the right number to call first. Please see below for a list of numbers to help you - based on the type of query you have:

Monthly Instalments

If you have any queries regarding your monthly direct debit payments, please call Close Brothers Premium Finance on 0333 321 8566.


Claims Helpline

If you need to contact us to report a new claim, our helpline is available 24 hours a day 7 days a week.

To discuss an existing claim you have already reported, our offices are open:

Monday to Friday: 9am to 5pm

Telephone: 0345 246 2089


Darwin Car Insurance is arranged and administered by iGO4 Limited, who are responsible for resolving all complaints related to the service they provide. If you need to complain, please call 01733 300017.

You can also send an email to
Or write to:
Complaints Manager
Darwin Insurance
C/O iGO4 Limited
iGO4 House
Staniland Way

Breakdown Assistance

If you are a Darwin customer who has purchased Green Flag breakdown cover and have broken down, please call for assistance 0800 400 600.

Anything Else

If you need to speak to us about anything else that is not listed above, please contact us on 01733 300017.