People across the UK are struggling with the increased cost of living. If you're having financial problems and are struggling with your monthly insurance payments, please get in touch.
For general support, please contact Darwin: 01733 300017
For customers paying monthly, please contact your credit provider.
If your policy has a start date before 18th June 2026:
Your credit provider is Close Brothers. You can call them on 0333 321 8566 (Open 9am - 5:30pm Monday to Friday, closed Saturday and Sunday)
If your policy has a start date on or after 18th June 2026:
Your credit provider is PremFina. You can call them on 0330 165 9367 (Open Monday to Friday, closed Saturday and Sunday)
Don't cancel any payments or direct debits through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.
You can also find free and impartial advice here:
The UK Government cost of living support page
Money Helper's money navigator tool
Keywords: Cost of living, payments, financial support, finances, help